RETURNS & REFUND POLICY
Our Shipping Policy was last updated on 30 January 2025
Thank you for choosing Joyno Creations. We are committed to providing high-quality products and ensuring your satisfaction. Please read our refund policy carefully to understand your rights and responsibilities.
ELIGIBILITY FOR REFUNDS
The item must be in its original condition and packaging to be eligible for a refund. Refunds are applicable within 10 days from the date of purchase.
RETURNS PROCESS
To initiate a return, please get in touch with our customer support at hello@joynocreations.com.au to obtain a Return Authorisation (RA) number.
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Mark the RA number on the outside of the package.
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Customers are responsible for the shipping costs of returning the item.
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Ship the item to Joyno Creations, 48 Kolora Crescent, Ferny Hills, Queensland 4055 within 2 days of receiving the RA number.
RETURN OPTIONS
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Full Refund: Customers may receive a full refund to their original payment method.
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Exchange: We will exchange the item for an equivalent product, if available.
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Store Credit: Customers may receive store credit for future purchases.
TIMEFRAME FOR RETURNS
Returns must be initiated within 10 days of the date of purchase. Late returns may be subject to a restocking fee or may not be accepted.
CONDITION OF RETURNED ITEMS
Items must be returned in their original condition, unused, and with all tags and packaging intact. We reserve the right to refuse refunds for items not meeting these criteria.
NON-REFUNDABLE ITEMS
The following items are non-refundable:
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Customised or personalised products.
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Downloadable digital goods.
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Sale/Clearance Products.
CANCELLING A REFUND
In certain circumstances, we reserve the right to cancel a refund if new information emerges that proves the customer's claim invalid. Customers will be notified promptly, and an explanation will be provided.
COMPLIANCE WITH LAWS
Our refund policy complies with the Australian Consumer Law (ACL) and other relevant consumer protection laws.
CONTACT INFORMATION
For any refund questions or concerns, please get in touch with our customer support at hello@joynocreations.com.au.
POLICY UPDATES
We reserve the right to update and modify this refund policy as needed.
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Any changes will be effective immediately upon posting on our website.
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By purchasing with Joyno Creations, you acknowledge and agree to the terms outlined in this refund policy.
REFUND POLICY FAQ'S
Here are some FAQs you should consider addressing with your customers:
Q: Can I return an item after the specified timeframe?
Unfortunately, returns outside the designated timeframe may not qualify for a refund. However, contact our customer support for further assistance.
Q: Are there non-refundable items?
Yes, specific products or services may be non-refundable. Refer to our policy for a list.
Q: Can I get a cash refund for an online purchase?
While we offer cash refunds, we also provide the option of credit notes for online purchases.
Q: How long does the refund process take?
Our team strives to process refunds promptly. The exact duration may vary; please refer to our policy for more details.
Q: Can a refund be cancelled once initiated?
In rare cases, a refund may be cancelled. We will communicate openly and transparently if such a situation arises.